Having been sent an appointment in the post I realised that I would be unable to attend on that date. The letter advised that to rebook I would have to call the number indicated on the letter. This I did only to be held in a queue on two occasions for over twelve minutes. I was also given two other numbers to try by the automated system. One referred me to a Suffolk call centre who said they did not handle Norfolk appointments and the other number said they only dealt with home visits. By this time I was becoming frustrated and being local to the hospital l decided to call in. The receptionist was polite but informed me that they were unable to help as all appointments are dealt with by the number given in the letter. I related all my issues and they very kindly tried to call the number given, only to have to wait and then be given the other two numbers. By this time another member of staff became aware of the situation and said they could resolve the problem there and then. Within five minutes I had a new appointment. Please change to a system that works !!
"Change of appointment"
Posted via nhs.uk
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