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"Heart-felt thanks to everyone we saw"

About: Borders General Hospital / Accident & Emergency

(as the patient),

My leg was swollen over a couple of weeks after being crouched in a very confined space over a few days whilst renovating my kitchen. The swelling was in my left calf and was getting worse. My foot then startied swelling and a spontaneous bruise appeared along the side of the foot. I had made a routine appointment to see the gp but my partner felt at this point that I should be seen urgently. I spoke to the gp on the phone and he asked to see me for assessment.

He referred me to AAU at Borders General. Everyone we saw there was kind and efficient although obviously busy.

I had bloods Ann ecg and examination. My d- diner was high so I was referred to Doppler scanning. It turned out to be a burst complex bakers cyst. Good news. I was given advice and discharged.

We would like to give our heart felt thanks to everyone we saw. In total we were there about 6 hours.

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Responses

Response from Lynn McCallum, Medical Director, NHS Borders 7 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 24/03/2017 at 12:51
Published on Care Opinion at 12:57


picture of Lynn McCallum

Dear Kingdoone,

Thank you so much for taking the time to feedback on your experience in AAU at the Borders General Hospital. This is a new service that we are offering in the Borders that endeavours to keep people out of hospital where ever possible by offering urgent review and investigation. I am so glad that your investigations were reassuring and hope that your leg is now recovering well and that you are able to enjoy your new kitchen!

I will forward your kind words to all of the staff working in AAU - I know that they will really appreciate hearing about your positive experience!

Best wishes,

Lynn

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