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"Arrived unsure, left elated with a new hip and..."

About: Barlborough NHS Treatment Centre

On my arrival 0630am I was greeted with a welcoming smile and reassurance.

I was very pleased to find myself in a ward with just three men awaiting hip or knee replacement.

This for me was my first overnight stay in an hospital in 77 years, I was so put at ease by all members of staff I felt totally relaxed at all times.

Whatever time at day or night there was always some staff member on hand, nothing was too much trouble, a cup of tea in the small hours, or just reassurance, there was always somebody there.

I was most surprised because all my life I had read reports of staff with unsmiling faces and the impression that patients were an inconvenience.

Certainly not in Barlborough NHS.

My operation was what I had hoped for, reassured by the anesthetist, and the surgeon,

an epidural and tucking into toast and tea half an hour after the operation is not what I imagined possible, but that is what happened.

The Physiotherapy staff were so helpful, discussed all aspects of my recovery in detail.

explained each stage I would be going through. and the literature I was given has proved totally comprehensive and covered all my needs.

The food was excellent, I expected to lose weight, I put a couple of pounds on in my 2 days.

The receptionist, whom I chatted to whilst waiting for a post op x ray had time for me and gave that all important reassurance again. The wheelchair operative wasn't left out either and chatted all the way to x ray.

When I was discharged I was pleased to be going but I would have had no problem if I been told I required to stay longer.

Thank you for giving me my life back.

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Responses

Response from Barlborough NHS Treatment Centre 7 years ago
Barlborough NHS Treatment Centre
Submitted on 13/04/2017 at 16:55
Published on nhs.uk at 16:33


Dear Joe,

You are very welcome and thank you for taking the time to leave your very kind feed back on the Barlborough NHS Choices website.

Our main goal is to provide a high quality, efficient and professional service and it was lovely to hear we achieved that goal.

We believe that clear and careful communication is the key to establishing good rapport with our patients to realise their individual needs.

This in turn ensures their trust in us to carry out what can be a very stressful procedure, in a reassuring and relaxed atmosphere.

It's amazing how many patients say that they actually 'enjoyed' their stay with us.

We all hope you make a quick and pain free recovery and you know where to come if you need us again.

With very best wishes, Mandy J Miller - PA to Steve Booker, Hospital Director and Marco La Malfa, Medical Director

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