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The treatment I received was first class

Posted By pegasus1

"The treatment I received was first class"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I visited Dunfermline Queen Margaret Hospital on Monday for a Colonoscopy examination recently and from entry to exit the treatment I received was first class. I was barely 3 or 4 minutes in reception when the Staff Nurse (Ann) took me under her wing and interviewed me and then took me to the changing rooms, where another couple of minutes passed and then I was taken to the procedure room. in no time at all everything was under way. I was back out in no time at all and yes it was barely noticeable, maybe a slight discomfort but it cannot be termed anything other than that. then into the recovery ward for a short stay before being given a snack and a cup of tea by that nice Ann and then off home, from arrival at 1. 30 until leaving the premises at 4. 30. the time went by fairly quickly, so if it needs done, get it done, there is nothing to fear. all in all I enjoyed my visit to QMH. 

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Responses

Response from Nothando Senda-Ndaba, Senior Charge Nurse, Endoscopy Unit, QMH, NHS Fife 7 years ago
Nothando Senda-Ndaba
Senior Charge Nurse, Endoscopy Unit, QMH,
NHS Fife

Submitted on 27/03/2017 at 15:17
Published on Care Opinion at 15:38

picture of Nothando Senda-Ndaba

Dear pegsus1

Thank you so much for sharing your positive comments in relation to the care you received in Endoscopy Unit QMH. I am very pleased that your experience was a positive one and that the staff Nurse Ann aided your sleek journey from admission to discharge. It is very encouraging for the team to get such excellent comments about how they are delivering the service. To hear that you enjoyed your visit is amazing. We try very hard to offer a safe, efficient and caring service and its pleasing to see we achieved this for you.

I will share your feedback with the team and Ann who, I believe will be delighted to know about your wonderful experience.

I wish you well

Nothando Senda-Ndaba

Sister – Endoscopy

Queen Margaret Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by pegasus1 (the patient)

I`m very happy to know, you are happy with my response to the patient survey, I thought it only right to give feedback from my visit, as I said I cant think of anything negative about my visit, although some people look for the downside all the time. I try to be a "my glass is half full" type rather than "my glass is half empty" in that manner I see more positives then negatives. but don`t get me wrong if there is something wrong I`ll spot it as quick as the next person, I can only reiterate what I said, I felt my treatment was first class, from start to finish, I wish you and all your staff every success for the future, you thoroughly deserve it, your department runs like a well oiled machine. pegasus1

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