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Practice changes procedures without communicating

Story from nhs.uk

"Practice changes procedures without communicating"

About: Birley Health Centre

I have just rang to make an appointment for anytime this week to be told in a very rude manner I need to call at 8.30 am on the day I want an appointment.

when I explained I do the school run at that time the response was well that's the way it is. I pointed out that the receptionist was being both rude and unhelpful to which they said well I'm sorry about that but there's nothing I can do about it. All the appointments will be gone by 9am but I suppose if it's urgent we could get an on call doctor to ring you back. I urge the reception staff at Birley to undertake some bedside manner

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Responses

Response from Birley Health Centre 7 years ago
Birley Health Centre

Submitted on 06/04/2017 at 13:33
Published on nhs.uk at 13:32

I'm sorry if your experience of calling for an appointment was not what your expected. We try our absolute best to ensure your call is dealt with and responded to correctly.

We have a limited number of same day / urgent appointments available each day with a GP.

We also have same day appointments available with our Nurse Practitioners who are able to prescribe some medications and can deal with minor illnesses such as chest infections, influenza, wound infections and eczema.

The receptionist will usually ask why you need to be seen so she is able to navigate you to the most appropriate clinician. Although, you also have the right to keep the nature of your visit confidential if you'd prefer.

There are also pre-bookable appointments available with a GP and the nursing team. Usually these can be booked up to 2 months in advance.

If you could call again, I'm sure we can resolve any issue you may have.

K Haigh

Practice Manager

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