"I am a patient at good hope hospital ..."

About: Good Hope Hospital

What could be improved

I am a patient at good hope hospital and i cannot begin to tell you the disappointment that i am experiencing at this hospital.

I have been in the hospital for 5 days so far and i have missed/ had to chase them for my meals 4 times, i have been asked by staff for the first time today if i am wanting a wash and i think that this is totally unacceptable.

this morning i was meant to be transferred to another hospital, to which there was a mess up apparently with the transport arrangement and hence i missed my appointment. The nurse that was there, knowing that i have been suffering with my headaches came into my room and gave me a telling off for making their lives awkward, the transport had been arranged for me to sit and walk, yet the doctor/specialist ordered that i be transferrde by stretcher so that i was not having to deal with the stress of the transfer.

I then was told that it was not the hospitals fault and that the ambulance was the one that messed up.

I am in isolation and so there is no one in my room with me, i am suffering photophobia and the staff keep leaving my door open when talking to me forcing me to look into the light and hence making my illness worse.

the staff that clean my room, feed me (when they do) and the students are the only ones that have been civil to me today and i have had enough. you come into hospital ill and then you get treated like you are just an inconvinence to the staff.

last night was the first night that i felt well enough to sleep through bar the observations. i was disturbed constantly by slamming of doors and staff yelling at each other and slamming crockery around the kitchen, slammimng dishwashers closed, yes my door is closed but i can hear the lot and i am not impressed at all.

Anything else?

i feel that i am a burdon on the staff here and that they would rather not be here and forgetting the patients is unexcuseable, i feel guilty ringing my alarm as they strom in and say "WHAT", that is after they have left the bell ringing on more than one occasion for longer than ten minutes.

the best experience that i have had was my first night here, i spent the night there in the "off A&E ward" 16.5.09 there was a man getting "overtime" and i tell you that he made my stay so pleasant , i thought "Good Hope hospital- no hope hospital..." is so untrue until i moved onto this ward AMU.

i now feel that i will defineately be finding another hospital to give brith to my seccond su rrogate child as i am truely horrified at the care that i have recieved.

dirty plates from my meals are just left for 5+ hours after it has been served, signs that i hgave been foregotten, i have not had a cup of tea today, my water jug has not been filled for 2 days and i am truely annoyed at thestandards i have witnessed over the last few days.

i have asked for change of gown on more than one occasion, to which i recieved it immediately only once.

i am disgusted

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Good Hope Hospital

Thank you for taking the time to leave such detailed feebdack.

  • {{helpful}} of {{total()}} people think this response is helpful