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Emergency admission

Story from nhs.uk

"Emergency admission"

About: Royal Blackburn Hospital / Accident and emergency

As a health professional of some 40+ years it was my misfortune to suffer ill health this week that necessitated calling a front line ambulance for treatment and assessment at RBH.

Something that I have never had to do before.

I received the most excellent care from the two paramedics that assessed and treated me at home , they were extremely knowledgeable and professional , I felt in safe hands.Thankyou.

At RBH A&E dept, every member of staff introduced themselves,acted with kindness, explained procedures, displayed humour and empathy.

I couldn't fail to notice this was a common theme to all their patients .

The staff I met were an absolute credit to their profession and the NHS as a whole .

The ward clerk , porters and ancillary staff were amazing .

I felt humbled to receive such excellent care .

Thankyou to each and everyone of you .

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 21/03/2017 at 14:14
Published on nhs.uk on 22/03/2017 at 02:36

Thank you so much for your feedback regarding your experience with accident and emergency services at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the experience and excellent care you received. I will ensure your comments are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about the care provided then we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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