"All staff were professional, caring ..."
About: The Cheshire & Merseyside NHS Treatment Centre The Cheshire & Merseyside NHS Treatment Centre Runcorn WA7 2HH
Posted by Mrs J. Williams
What I liked
All staff were professional, caring and efficient and nothing was too much trouble.They were all happy to answer questions and address any issues that worried me and I found there level of patient concern to be outstanding. The place itself is pleasant and clean and is more personal than the 40 bed wards in other hospitals.I had a knee replacement and will return next year to get the other one done.
What could be improved
Food not too bad, however, breakfast cereal and milk could be served separately-cereal tended to be soggy.Also, maybe a 'healthy choice' could be put onto the menu.The bins in toilets are not practical, the pedal to open them is extremely heavy and I was scared to use my operated leg or my other leg so ended up trying to lift the lid with my hands, not easy when you've got crutches.
Overall, I was extremely satisfied with the whole experience.