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"Thanks to the staff on Eashing ward"

About: Royal Surrey County Hospital

Thanks to all the staff on Eashing ward who looked after my father so well and helped him die with dignity when there was no chance of recovery.

I felt confident that Dad was being taken care of medically but it was the kindness and sympathy of the staff that made his experience and ours as a family very special.

Some details that were important to us:

being allowed to visit out of hours

all the nursing, care and domestic staff were friendly and took time to chat with Dad

doctors came to find us rather than the other way round

Dad's prognosis and treatment options were explained with detail and clarity

we were listened to and given time to understand the end of life pathway options

Dad was treated as a whole person rather than as a collection of medical conditions

There was a lot of laughter, smiles and warmth on the ward. It's obviously a great team.

Thank you

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Responses

Response from Royal Surrey County Hospital 7 years ago
Royal Surrey County Hospital
Submitted on 31/03/2017 at 17:58
Published on nhs.uk at 17:32


Thank you for taking the time to share your feedback on your recent experience at Royal Surrey County Hospital.

Please be assured that your message will be shared with the team on Eashing Ward, who I know will be pleased to receive your kind words.

Receiving such an appreciative message makes all the difference to our team, who all work incredibly hard.

Once again, thank you for taking the time to share your views and please accept our heartfelt sympathies on the loss of your father.

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