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Urgent care

Story from nhs.uk

"Urgent care"

About: Royal Blackburn Hospital

I've sprained my ankle badly waited 4 hours to be seen and to be told that I can go home like they didn't care about my ankle being severely swollen. I couldn't walk on and was made to walk on it and now due to that its worse. I wasn't provided with a tubular bandage or crutches. To me thats a disgrace to any patient that gets fobbed off

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 20/03/2017 at 09:37
Published on nhs.uk on 21/03/2017 at 02:39

Thank you for your comments regarding the treatment you received at the Urgent Care Centre at Royal Blackburn Teaching Hospitals and thank you for taking the time to do so.

I am very sorry to hear that you have experienced a badly sprained ankle and feel that they did not care about your ankle being severely swollen.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

However, if you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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