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Mental health services

Story from nhs.uk

"Mental health services"

About: Royal Devon & Exeter Hospital (Wonford)

I cannot believe the latest report released by the CQC on mental health services. My experience of the service is horrendous. I saw the psychiatrist who suggested I see a therapist because I was hearing voices and they would they would do the referal, never received an appointment. Visited the psychiatrist again and they said they would arrange a support worker - never heard a thing. I was left to my own device's, with no access to any mental health services. My gp referred me to a charity website - not helpful.

In addition, I had a support worker 2 years ago ago and they stopped my appointments because I refused to do voluntary work.

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Responses

Response from Devon Partnership NHS Trust 6 years ago
Devon Partnership NHS Trust

Submitted on 26/06/2017 at 12:00
Published on nhs.uk at 12:33

Thanks for sharing your feedback with us. We really can’t apologise enough for the treatment you have experienced and we assure you that we will look into the matter if you are willing to discuss it with us. Please contact our Patient Advice and Liaison Service (PALS) on Freephone 0800 073 0741 or by email dpn-tr.pals@nhs.net who will take some details from you and take this forward. We would like to try to find you the appropriate treatment as soon as possible. With best wishes.

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