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"MRI 1 department"

About: Queen's Hospital (Romford)

Had mri on Wednesday evening.

At MRI 1..Was seen by a nice member of staff. Didn't have a good experience the week before with another MRI that I had. When I told the staff member about the experience I had had,they said that they would do it different. They and another staff member made me feel less nervous and explained how long it would take and would I like to listen to music to cover the noise . I said I would like elvis . They made me comfortable and then the MRI started . They kept to their word and elvis was played through ear phones and made me very relaxed . When MRI was nearly finished they had to put dye in my arm to show more detail . I hate needles , but I didn't even flinch when they done it. And then the MRI was complete. Very well trained staff. And very good at making you feel at ease. Well done both Thankyou ..

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 05/05/2017 at 16:57
Published on nhs.uk at 16:32


Thank you for taking the time to make us aware of your experience when visiting our Radiology Department at Queen’s Hospital.

It is lovely to hear that the staff made extra effort to put you at ease, following your bad experience the previous week.

Your lovely comments will be passed on to the Divisional Nurse for this area for her to share with the team.

Yours sincerely

Kathryn Halford

Chief Nurse

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