"The delivery suite was very comfortable ..."

About: Queen Charlotte's Hospital

What I liked

The delivery suite was very comfortable and clean, the midwives were exceptionally kind to me. I felt that my wishes were respected and that I was kept informed of my choices throughout a very long labour (which resulted in an EMCS). My midwife stayed with me throughout the surgery and stayed with me in the recovery ward until I was moved up to Edith Dare. I was treated by two midwives in the delivery suite - and can honestly say that they were professional, humane, attentitive and very thorough with my care. My husband was very ill while I was in labour and so wasn't able to be with me for most of it and these two women were so kind in making sure that I never felt alone in my labour.

Overall, a very positive birth experience.

What could be improved

The staff in the birth centre appeared disinterested in my care, even though I was the only woman in the centre on the night in question.

The majority of midwives didn't give me very much post-natal support at all, in spite of the fact that I had no support from family or friends.

The breast feeding councillor was absolutely useless, insensitive and intrusive.

Story from NHS Choices

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Responses

Response from Queen Charlotte's Hospital

Thank you for taking the time to comment. We are pleased that you had a positive experience in the delivery suite. However, we are disappointed that you did not have the same experience in the birth centre and will share your feedback with the relevant departments.

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