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Bad service

Story from nhs.uk

"Bad service"

About: Royal Blackburn Hospital

My beloved mum was admitted into the accute medical unit on Boxing Day 2016, we bought her in late in the evening about 8pm, the night nurses on duty where very helpful and kept acknowledging us. The following day however the day nurse that was looking after my mum provided the most worst, uncaring disrespectful service ever. When they spoke to us they were rude and heartless. We asked for help many times and were given many excuses and sadly that evening we lost my mum, I can't blame the hospital for our loss as they did all the could, however I feel that the service provided by that one individual nurse was very unprofessional and I feel for anyone that would have any dealings with them. They need training on how to be more respectful in situations that can be distressing. The last 10weeks have been extremely difficult and still are, but I felt it was time to bring this matter up.

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 13/03/2017 at 12:08
Published on nhs.uk on 14/03/2017 at 02:38

Thank you for your comments regarding the bad service and care your Mum experienced within the Acute Medical Unit at Royal Blackburn Teaching Hospital and thank you for taking the time to do so.

I am very sorry to hear that you have experienced uncaring and disrespectful service.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

However, if you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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