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Care Opinion

Excellent service!

Story from nhs.uk

"Excellent service!"

About: Darlington Memorial Hospital

I phone 111 to get advice on a swollen knee, leg and foot. They were very helpful and made me an appointment to see a doctor at the urgent care in 3 hours from my call at 10.15 on a Sunday night. The receptionists were extremely pleasant and I was seen straight away by a Consultant. I am now awaiting a scan, but have got to sat this service and the treatment i received was second to none.

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 14/03/2017 at 09:03
Published on nhs.uk on 15/03/2017 at 02:36

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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