"After hours receptionist not helpful"

3 weeks ago I had to rush my 1 year old to the out of hours hospital as we hadn't had a wet nappy for over 24 hours; I initially rang 111 NHS who said he needed to see a GP within 6 hours so I called me doctors and they unfortunately didn't have any availability to see him. My doctors did say they had the notes from the 111 call and I had to go to the out of hours (who would also have these notes).

From hearing this I started to get really worried, so made my way to the hospital to be greeted by the most unwelcoming receptionist who informed me I had to ring 111 prior to coming which I said I did, the look on their face was as though I was lying so I said I will show you the call details I have had with 111 and my GP which they declined.

The receptionist also told me that I should ring ahead as for all I know the doctors would be on call and I could be waiting all night.

Did they not see I was obviously worried for my son and that he was 1 year old. The receptionist shoved a bit of paper my way and said to complete it.

I honestly thought their receptionist skills were terrible (as did the other family in the waiting room). Their attitude was so unwelcoming in a worrying situation.

We were seen within 20 mins and I must say the doctor we saw was fantastic and I really put myself and my husband at ease with my son which really counter balanced the service we got from the member of staff at reception.

I would recommend the doctors but you need to get through the receptionist first!!!