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"Seen quickly in MIIU"

About: Stroud General Hospital

Very friendly receptionist, who put me at my ease. I was lucky to hit a quiet time on a Wednesday morning so was seen quickly by triage and treated throughout with respect and dignity by all staff, who were very caring and helpful. The only hitch was the IT system, which seemed to have gremlins in it and caused a delay in registering initially and in processing the paperwork at the end, but once the IT department was contacted, the latter was resolved quickly and efficiently. The only reason I would not recommend this service for someone in my situation was that they weren't equipped to do all the necessary tests to eliminate a potential DVT, but they were able to reassure me after a series of questions, examination and BP reading that it was very unlikely to be, and to point me in the direction of others who could say definitively whether it was or wasn't, ringing local doctors' surgeries and making an appointment for me. I have no doubt that they do an excellent job in the areas they are trained to - I was simply in the wrong place!

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Responses

Response from Stroud General Hospital 7 years ago
Stroud General Hospital
Submitted on 13/03/2017 at 14:24
Published on nhs.uk on 14/03/2017 at 02:37


Many thanks for taking the time to share your feedback with us. We're pleased to hear that you are happy with the care and treatment you received at Stroud Hospital Minor Injuries & Illness Unit recently. Your kind comments have been shared with the MIIU Team.

Best wishes, the Patient Experience Team at Gloucestershire Care Services NHS Trust.

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