"The fetal care consultants & ..."

About: Queen Charlotte's Hospital

What I liked

The fetal care consultants & professor, very helpful, polite & caring

What could be improved

Reception ... they lost my notes neveer called me back to say they have been found they are rude and act that they are doing you a favour booking you in. They avoid eye contact at all times

Anything else?

training training and some more training in customer service skills for reception staff

Story from NHS Choices

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