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very poor service by Doctor

Story from nhs.uk

"very poor service by Doctor"

About: Cumberland Infirmary

The doctor simply cannot be asked, really poor service and lack of patient care. The doctor doesn't care about patients and their thyroid function. My meds need to be adjusted every month while I can't get the doctor to let me know the dosage. How can I wait for more then a month for the doctor to reply, which they don't even after chasing it numerous times with their secretary!

My GP needs to amend my dosage but he is not confident in doing so. Very disappointing. I have been struggling with the doctor for months. I will be making formal complaint.

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Responses

Response from Cumberland Infirmary 7 years ago
Cumberland Infirmary

Submitted on 13/03/2017 at 08:58
Published on nhs.uk on 14/03/2017 at 02:38

Dear Sir/Madam,

Thank you for taking the time to make us aware of your concerns about communication between the hospital and your GP

The events that you describe re having to ‘chase it with the secretary’ are not our usual standard and were clearly very frustrating for you, please accept my sincere apologies.

Your concerns do warrant further investigation but whilst your contact remains anonymous this is difficult to investigate.

In the first instance I would suggest that you contact our PALS service who may be able to help you in touch with senior managers who can discuss your concerns with you.

They can be contacted on

• 01228 814008 between 8.30am and 4.30pm, Monday to Friday,

• e-mail to PALSCIC@ncuh.nhs.uk

• Patient Advice & Liaison Service

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY

In the meantime I will share your comments with the Matron responsible for Outpatients.

Again, please accept my sincere apologies for your stressful experience.

Alison S-D

Patient Experience

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