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"We are here on the basis that we have hope to get better"

About: St Andrew's Healthcare Birmingham / Edgbaston

(as a staff member posting for a patient/service user),

We are here on the basis that we have hope to get better. But what do staff do to help me to get better? I feel like you have grown men reduced to the level of a toddler within the institution.

As a high functioning patient, the only activities that give me any sense of purpose are football three times a week and gym sessions twice a week. We have a lot of red tape that restrict us. I have been in other medium secure hospitals where there are not as many restrictions. I don't know what the rules of the ward are, only what I learn from others. In my view, staff tend to change the rules to suit them.

One rule is that you are not allowed fruit juice in bottles in your bedroom, so I had to drink it from a bottle in the lounge. I spent time arguing with staff about this, then they pulled their pits and tried to get me into seclusion.

Another example is that you cannot use the phone if the yard door is open - why? Kitchen and laundry doors cannot be open at the same time - why?

Staff gave me a risk behaviour and do not tell me, then I find out that I have restrictions put on me that I do not know about. I feel like they put risk behaviours in place in a punitive way. If there is an atmosphere brewing on the ward, staff should intervene rather than just observe from the office.

I have had no access to the internet since being at St Andrew's - some patients can via education. I would like more stimulating activities to do that will help me get better to return to the community.

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Responses

Response from Catherine Vichare, Clinical Director/Clinical Lead, St Andrew's Healthcare 7 years ago
We are preparing to make a change
Catherine Vichare
Clinical Director/Clinical Lead,
St Andrew's Healthcare
Submitted on 21/03/2017 at 16:50
Published on Care Opinion at 16:56


picture of Catherine Vichare

Thank you for taking the time to use the patient opinion process. There are a couple of issues that I will take forward to nurse managers, related to access to drinks and the kitchen/laundry areas.

I am exploring with nurse managers about how we can change the way in which the courtyards are opened, aiming to have them open as a standard with set times for when they are closed, rather than the current system. We will feedback to community meetings when we have more information about this.

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