"Why is my mam lying in poo?"

About: North Tyneside General Hospital / Trauma and orthopaedics

(as the patient),

My mother is currently in Ward 12 in Rake Lane hospital. She has a broken leg and suffers from Alzheimer's disease. There has been a bug in the ward since Saturday and she seems to have had it since Tuesday. When we arrived for visiting on Tuesday, Wednesday and Thursday she has been lying in a bed of not very fresh poo. She has also been desperate for a drink, which she cannot get for herself. We have had to ask the very stretched nursing staff to clean her up and have taken our own water in and given it ourselves. Our family are beside themselves with worry (especially as our father is in ward 15 with heart problems - if he could see the state of our mam he would go berserk). We are looking to take whatever action we can to make sure she gets the help she needs otherwise we don't expect to have her for much longer. I have read about Patient Advice & Liaison and will try that line of action tomorrow.

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Responses

Response from Northumbria Healthcare NHS Foundation Trust

We are very concerned to read these comments and would appreciate the writer contacting us to discuss the matter in more detail. Please contact, Communications Department, North Tyneside General Hospital, 0191 293 4239. Thank you.