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Attended the Breast Clinic today - excellent...

Story from nhs.uk

"Attended the Breast Clinic today - excellent..."

About: The Princess Royal Hospital (Telford)

I attended the Breast Clinic with an appointment to see the consultant, but saw a doctor. The doctor introduced themself, told me everything that they were going to do, examined me and then sent me for a mammogram straight away. No waiting at all, then when I had the scan I just waited to see the doctor again before I left.

The doctor explained the results of the scan and answered my questions - I felt that I was treated so well with such respect and dignity - every member of staff was sympathetic and caring - nothing was too much bother and they did everything to help me - an excellent experience - couldn't praise the staff highly enough - thank you very much for all your support

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Responses

Response from The Princess Royal Hospital 6 years ago
The Princess Royal Hospital

Submitted on 29/09/2017 at 10:22
Published on nhs.uk at 14:35

Thank you for taking the time to share your experience with us here at the Shrewsbury and Telford Hospital Trust.

We really appreciate the feedback we receive as a Trust, and positive comments enable us to thank the individuals and teams for their hard work. All patient comments are welcome and where our care has not met your expectations we do review your experience (if possible from the information you have provided) and where we can, we will act and amend what we do for the benefit of our future patients.

Our PALS team can be contacted by phone on 01743 261691 or by email at pals@sath.nhs.uk

Thank you and kind regards

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