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"Waste of my time"

About: Cheltenham General Hospital / Ear, Nose and Throat

I had to wait an hour & with my bad back, that's ridiculous. No apology from the nurse for the wait. The nurse told me it was just headaches & to go back to my doctor, who will do nothing. I had my healthy tooth out because of this nasal polyp & still have exactly the same kind of toothache which is not caused by my teeth, so bad sometimes my eye twitches & runs. Wanted to blame it on smoking but of course I don't smoke. So they had to make some other excuse for not doing their job. Didn't give me anything to get rid of the polyp, not a surprise.

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Responses

Response from Cheltenham General Hospital 7 years ago
Cheltenham General Hospital
Submitted on 16/03/2017 at 13:54
Published on nhs.uk on 17/03/2017 at 02:37


Hi there,

We're sorry to hear about your experience in ENT and will pass your comments on to the staff there. If you would like to discuss this further, and to help us investigate further, it would be great if you could get in touch with our patient liaison (PALS) team so they can take a few more details. You can call them on 0800 019 3282 (Free phone) or email them at pals.gloucestershirehospitals@glos.nhs.uk

Many thanks again for bringing this to our attention.

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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