"cleanliness - there was a sticky ..."

What could be improved

cleanliness - there was a sticky patch by the person i was visiting's bed, for over 2 days, and wasnt cleaned. CARE -the nurses didnt treat patients with respect and were rude and snapped at them. They didnt seem bothered. when a patient pressed their buzzer it took at least 5 mins for them to answer and leisurly stroll down to find out what the problem was. The patients in other beds were complaining about the care they were being given and were not happy. The bed was kept raised up to stop the patient lying down in the day! Attitudes of staff were not nice and i was not impressed with the level of care! a patient went to the toilet and pressed the buzzer for help, noone came so he had to struggle, with a broken arm, which was not in his sling! then the nurse finally came to the toilet, saw urine on the floor and said 'eurgh'. She did not bother to see who needed help and who was sat in wet clothes.

Anything else?

The staff just didnt seem to care and the patients didnt matter to them!

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Responses

Response from West Heath Hospital

Thank you for taking time to provide us with feedback on your experiences of attending West Heath Hospital. Whilst we endeavour to maintain a high standard of cleanliness, your comment has led us to remind staff of their responsibilities in regard to the cleanliness of the environment.

I am sorry that you found that the care provided did not meet the high standard you would expect from us. It is difficult to respond to you without more details of when and where this occurred, and without fullly investigating the issues you have raised. We therefore request that you contact the Hospital Matron who will be happy to discuss the issues in detail with you and arrange any necessary investigation. Matron can be contacted on 0121 627 1627 Extension 56289 or to arrange an appointment please contact the Secretary on 0121 627 1627 extension 56273. Alternatively you may wish to contact the Head of Patient Experience on 0121 442 3311 or the PALS service on 0800 389 8391 (free phone).

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