"I had the misfortune of ending ..."

About: Good Hope Hospital

What I liked

I had the misfortune of ending up in A&E. The speed with which I was seen, and an excellent Nurse who treated me with care and respect on arrival and quickly adminstered strong pain relief.

What could be improved

I'd had a bad attack of sciatica and as such I could neither walk, stand or sit, only lie down and then I couldn't get up again. The second nurse seemed to want me out as an irritation eventhough I hadn't asked for a single thing and had immediately fallen asleep after being dosed up with very strong drugs. She came in woke me and asked me what I was still doing there, which was a bit of a shock question as nobody had discharged me and I had been given no mediciations to take with me. I advised her I was waiting for my husband to which she replied I needed to get dressed. I was in severe pain, frightened and alone but made not one iota of fuss, this woman treated me asthough I was spoiling her day.She was rude, surly and I would suggest, not cut out for the caring profession.

Anything else?

This is my second visit to A&E within 9 years and it seems there are still some uncaring, unprofessional staff at Good Hope, the registrar even suggested I lie on my prescription in order not to pay, given the state of the NHS's finances this is hardly good advise. On the plus side on both occassions I have met excellent staff too and have been seen quickly.

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Response from Good Hope Hospital

Thank you for taking the time to place this feedback. We pride ourselves and delivering the very highest standards of patient care at all times. Your experience is clearly unacceptable and we will be speaking with the members of staff concerned.

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