This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Feels like they're losing interest"

About: Crosshouse Hospital / Trauma & orthopaedics East Ayrshire Community Hospital / Trauma & orthopaedics

(as the patient),

back and hip Pain 2 years.

Let down with first Physio after 4 visits. Let down by their line manager based at Cross house

Now onto another physio and after 5 visits ( six weeks apart) no change to severe hip and back pain.

Don't seem to be getting my message through, no progress on referral to a specialist as agreed on assessment day,

Last visit lasted about 5 min told to keep doing exercise which I have been doing daily for 6 months. Every effort on my part to reduce pain no success. By this stage no consideration from the physio section to xray spine and pain area. Discussed with my doctor informed to seek confirmation from physio or seek second opinion;

Informed by physio to continue and Just take a pain relief pill when it is sore. Do not find the attention to the pain area are being properly assessed, nor move onto another section properly.

I feel they have lost interest and ignore their own comments made on first day of assessment. Should have been appraised with specialist much earlier. I feel they are working in the dark and the exercise has not shown any improvement in condition.

To be blunt I am quickly becoming angry at the lack of direction from the NHS physio section.

Booking system problems were communication from line manager advised patient of next step/

Sitting here at 2am writing this due to anger at being unable to sleep

Still await a proper specialist assessment to clear unknown.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 08/03/2017 at 15:19
Published on Care Opinion at 17:08


picture of Eunice Goodwin

Dear blueair1811,

Two years, gosh I think you have been very patient. I am so sorry you have not progressed with healing as you would have hoped and you feel let down by us.

This must have all been very frustrating for you.

I would like to see what I can do to help. To do that, can you please contact me on 01563 826222 or email me on eunice.goodwin@aapct.scot.nhs.uk and let us take it from there.

I do hope you get better soon.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by blueair1811 (the patient)

Thanks for your reply and input. I hope the NHS can resolve the issue and appreciate the NHS will have other serious medical concerns to deal with . These people are more important were health issues need a fast response and ongoing help is critical.

I will await my NHS trust input were my issue is concerned . Thanks for your response it is appreciated .

Opinions
Next Response j
Previous Response k