"It seems such a nice place and ..."

About: Wimborne Community Hospital

What I liked

It seems such a nice place and all reports of Wimborne are good - over many years

What could be improved

Please would you kindly publish visiting hours at the front door? I never feel too happy about wandering about the hospital looking for information about visiting hours and not finding a member of staff or, even, reluctant to bother staff who are invariably busy. It is there when you can find it eg on a screen! but firstly it is not easy to see and secondly, it is clearer and more helpful to be at or very near the entrance to the hospital. I am, of course, referring to when there's no-one at Reception and "out of hours". Many people would assume the hours are clearly stated somewhere and would not bother to telephone, which is yet another phone call for staff anyway or feel happy about wandering about - I wonder why you allow people to do so....

Anything else?

I must say, in spite of what's said above, it is good to feel the hospital appears welcoming and informal,

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Responses

Response from Wimborne Community Hospital

Dear Mr Saunders

Thank you for your comments which have been received at NHS Dorset. I will ensure that your request concerning the availability of information on visiting hours reaches the correct department and that they will look into your suggestion.

Regards

Liz Stead

PALS Administrator for NHS Dorset

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