"Excellent treatment and care from a nurse at Leicester Royal"

About: Leicester Royal Infirmary / Endocrinology

(as the patient),

Nikki the nurse, what an excellent employee, the right person in the right job. She is patient centred and has time to listen and explain what is happening and what the options are. She was able to answer questions in plain English without making me feel stupid. She took time to make sure I understood all the options and the possible outcomes of all options. She encouraged me to make the decision as to how I felt I would like my condition treating.

The whole procedure was explained and appointments made for treatment and follow up before I left the department. This was an excellent service, why can't all departments be run on this basis?

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Responses

Response from Communications Officer, University Hospitals of Leicester NHS Trust

Thank your review of the Endocrinology service at Leicester Royal Infirmary and we are sorry that we have not been in touch sooner, unfortunately we had not been informed of your comments by Patient Opinion. We are pleased however that you had a good experience. Best wishes, Communications Team, Leicester's Hospitals.