This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Stirling out of hours service

Posted By JoeyD

"Stirling out of hours service"

About: NHS 24 / NHS 24 (111 service) Stirling Community Hospital

(as a parent/guardian),

One evening last month my 10 year old son required medical intervention for a worsening cough. I called NHS24 who wre fantastic and my son was given an appointment to be seen at Stirling community Hospital out of hours service and hour later. He was seen at his appointment on time by a lovely GP who made him feel very relaxed. He was given steroids for croup and we left the building 15 minutes later. The service was excellent! Thank you!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 06/03/2017 at 20:33
Published on Care Opinion on 07/03/2017 at 09:18

picture of Shona Lawrence

Dear Joey D

Thank you so much for taking the time to share your experience on Patient Opinion. I was sorry to learn that your son was unwell with croup and I do hope that he has made a full recovery.

It was good of you to compliment the service you received from both NHS 24 and the Out of Hours Service. Here at NHS 24 a positive patient/caller experience is what our dedicated staff strive to achieve at all times. Should you care to contact me directly, then I would be able to identify the staff member(s) here at NHS 24 who managed your call. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

I am sure my colleagues within NHS Forth Valley will be delighted also with your positive comments.

I do wish you and your son well.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k