"The whole experience was woeful"

My father had emergency surgery & spent a prolonged period of time in Ayr Hospital. I feel the care he received in station 7 was appalling.

In my view, there was very poor leadership with the SCN being virtually invisible and on the 1 occasion I met with them they was unhelpful & unapologetic.

My father  feelt like he was a total inconvenience despite being very seriously ill.

Nursing staff seemedto be lacking in basic knowledge and skills, for example leaving an unused IV cannula in for 5 days. Administering nebulisers through oxygen when it should be compressed air. Infusion pumps would alarm for the entire hour of visiting time, and from my perspective no one paying any attention.

I felt like staff were outright rude and spoke in derogatory terms in front of visitors, other patients. Broken oxygen points so staff would share between patients without any hand hygiene when changing over 1 persons nebuliser for another. Signs up in ward falsely claiming no pressure damage for 100s of days when my father developed pressure damage in that ward.

In my view poor care & poor medical management prolonged my fathers stay in hospital. I feel like there was virtually no input from Physiotherapy & no occupational therapy. The whole experience was woeful, frightening and I feel at times dangerous.