"Staff nurses, auxillaries and ..."

About: Dereham Hospital

What I liked

Staff nurses, auxillaries and house keepers

always caring, friendly and helpful

What could be improved

having regular informative updates with medical, therapy and nursing staff about progress of relatives condition and to feel included, especially when relative is too sick or unable to give their own version of progress

attitude towards next of kin, did not feel a partnership between some of the staff and myself regarding care of my relative

felt needs of family members were largely overlooked by some staff

pain assessment and control

medical response time at weekends

furniture for patients

private areas for confidential meetings

rest place for visitors

continuity of information about visiting arrangements

Anything else?

Wish List for stroke assessment unit

Use of Abbey pain assessment tool if not already in use

Comfortable, appropriate chairs for stroke patients to sit in.

Information on where to overnight stay

information on where can eat and drink for visitors at Dereham hospital

rest place for visitors

quiet private place for patients and visitors(ie substitute chapel)

Story from NHS Choices

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