"Bodmin is a beautiful hospital ..."

What I liked

Bodmin is a beautiful hospital with wonderful caring staff.....but......

What could be improved

Today the 24th November 2008 I visited Bodmin Anchor Ward. I have been visiting my dad in Anchor for the last 5 weeks and have been getting increasingly concerned about the number of staff that are left to deal with a large number of patients. They are doing a fantastic job under ever increasing pressure. The majority of patients are well over 70 and many suffering from dementia amongst other age related problems. The staff are running around like headless chicken most of the time and patient visitors are actually having to help keep an eye on patients and make sure they are being looked after because the nurses are so busy that they cannot deal with all the problems that are arising. The nurses are fantastic but they are at their wits end as it is obvious to all who visit this hospital. I have been hearing a lot of people voicing their concerns so please give this lovely hospital more staff help or I believe an accident or worse is going to happen.

Anything else?

I am worried about the pressure and work load that your staff are under. Something has got to give!!!

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Response from Bodmin Community Hospital

Thank you for posting your comment from November. We are always interesting in the comments and feedback that patients and visitors have about the care they or family members receive. In answer to your concerns regarding staffing levels on Anchor Ward on 24 November we can confirm that the number of nursing staff that day was the normal working level for a typical day. During that day, 12 staff were available during the morning and afternoon to care for the needs of the patients. This number is reached following discussions between the nursing staff and the ward matron and is considered by the team to be the correct amount of staff to provide an effective service on the ward. At times, it is necessary for staff to prioritise the care of a particular patient with maybe two members of staff in attendance to provide for that patient's needs - this is especially so with the care of stroke patients who are currently cared for on this ward while the specialised Stroke Rehabilitation unit at Camborne/Redruth Community Hospital is being finalised. This may lead to a perception that visitors to the ward are involved in patient care due to the lack of staff. The nature of the care offered however, is rehabilitation and family members do like to be as involved as possible in the care of their loved ones in the majority of cases. There have been no complaints from any member of the nursing team who provide the care on Anchor Ward but your comments have been passed on to the Ward Matron who assesses the staffing situation on a regular and ongoing basis. We hope this helps to answer the concerns you have raised. If however, you would like to take this matter up further, the PALS service at NHS Cornwall and Isles of Scilly would be happy to listen to your comments and help in any way. To contact the PCT PALs team, please phone 01726 291109.

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