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"Avoid this place"

About: Shepway Community Mental Health Team

This place has no compassion, no respect for their patients. There is no care and so many mistakes have been made. The staff are clearly not interested in their patients, only working there to collect their pay checks. This is by far the worst surgery ever, trying to book an appointment is too complicated for the reception staff they will use every excuse in the book as to why you cannot have an appointment to see a doctor. Reception staff ignore your requests for an appointment and yet this is place for some extremely vulnerable people. Who suffer from Alzheimer’s, dementia, and other serious mental health issues. This place will go out of its way to treat you and your relatives with the most contempt possible. They will go out of their way to make you feel awkward, uncomfortable as if you’re a time waster and your beneath them.

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Responses

Response from Fiona Morrissey, Patient Experience advisor, KMPT 7 years ago
Fiona Morrissey
Patient Experience advisor,
KMPT
Submitted on 28/02/2017 at 16:07
Published on Care Opinion at 16:24


picture of Fiona Morrissey

Shepway Community Mental Health Team replied:

Thank you for highlighting your experience although it is clear that you have not had the positive support we would hope people would receive from KMPT.

It is not clear however if your feedback relates to one of our services as we do not provide a surgery as you describe and the Shepway Community team does not
support people with dementia although the older peoples team in Shepway do support such clients.

To discuss your concerns, and identify which service it is that you are dissatisfied with,
could you please contact our Patient Experience Team on patientexperience@kmpt.nhs.uk or call 0800 783 9972.

Please advise that you are relating to a NHS Choices posting so that we can be assured on the detail of this feedback.

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