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"Restructure fall-out"

About: King's College Hospital (Denmark Hill) / Rheumatology

I have been a patient of Kings Rheumatology for the past 3 years. For 2 years I was under the care of an experienced clinician who was able to listen to my needs and offer continuity of care.

For the last year the service seems to me to be in a mess. I see a new temporary doctor every time, always running late, and I am given contradictory information about appropriate drug therapy each time. The service is clearly under considerable pressure and as a patient I feel my treatment is suffering. Waiting times between appointments are about 7 months- not helpful if you need to commence a new drug therapy.

The allied services such as physio / ultrasound departments have provided excellent care but I will be looking elsewhere for a rheumatology department who has some permanent staff for consistency in my care. This is a shame as prior to the restructure I received a consistent service.

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Response from King's College Hospital (Denmark Hill) 7 years ago
King's College Hospital (Denmark Hill)
Submitted on 06/03/2017 at 00:07
Published on nhs.uk on 07/03/2017 at 02:38


I am very sorry to hear that you have had problems with your care in our rheumatology department and that you feel that the service has deteriorated.

It would be very helpful to be able to talk further about your experiences to see if we can help to resolve the issues you comment on.

Please feel free to contact me: jessica.bush@nhs.net (Head of Patient Experience and Engagement)

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