This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Very unprofessional

Story from nhs.uk

"Very unprofessional"

About: Integrated Care 24

I called 111 today and explained to the call handler the reasons why I was calling. They said they would get someone from IC 24 Ltd to call me - when they called me they offered me a choice (a) a call from a doctor (b) a home visit - I said I would prefer a home visit and the person on the phone said they would arrange this. I then received a second phone call asking me to attend the local hospital - I had already explained I was housebound. Very poor communication and very unprofessional.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Integrated Care 24 8 years ago
Integrated Care 24

Submitted on 27/01/2016 at 14:00
Published on nhs.uk on 26/02/2017 at 22:24

Dear patient,

We are very sorry to hear about your experience.

We value all feedback from our patients, whether they are good or bad as this enables us to learn from your experience and would like to hear from you via:

Clinical Governance Team

Integrated Care 24 Ltd

The Long Barrow

Orbital Park

Ashford

Kent

TN24 0GP

Tel: 01233 505450 option 1

Email: Complaints.ic24@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k