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Mental health boot camp

Story from nhs.uk

"Mental health boot camp"

About: Cassel Hospital

I had extremely high hopes for the Cassel program I knew it would be hard but nothing prepared me for how hard. The support and challenges you get from living in a community of patients was good but I felt too much pressure is left with the patients. As I started to get into hard stuff in therapy I felt like I needed some extra support but this was not available and the lack of communication between staff left me feeling disheartened. I'm sure the program works for some but I found out that any other diagnosis be it physical or mental other than bpd was dismissed. I have taken positives from being there although they could improve on a lot. It is boot camp ( man up or fail). Good luck to the next Cassel patients

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Responses

Response from Amanda MacKenzie, Senior Nurse, West London NHS Trust 7 years ago
Amanda MacKenzie
Senior Nurse,
West London NHS Trust

Submitted on 07/03/2017 at 15:07
Published on Care Opinion at 15:10

Dear Anonymous.

Thank you for taking the time to give us your feedback. We understand that the work the patients do at the Cassel is extremely difficult and challenging. We are sorry that you felt you did not get the extra support you needed during a particularly difficult time. In other words, the only option you felt was that you had to "man up or fail". It is not our intention that patients should be left feeling like this and we are sorry that you felt this way.We take all feedback seriously and as part of this will review how the team worked with you. We do acknowledge that however hard we do try we may not always get it right.

We would value the opportunity for you to let us know more about your experiences and areas we could improve on. This could be done directly or through a exit questionnaire. We are pleased that although your experience has been disappointing you have taken some positives from your stay with us. We do hope that you are receiving the support that you need at this time.

Yours sincerely

Amanda Mackenzie

Senior Nurse

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