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"The worst Emergency and not only, also gp!!"

About: Charing Cross Hospital / Accident and emergency

Terribile experience!! I run there in the evening, vomiting Blood, i arrived there at 23.00, i was visited only at 6.00 am. Very bad organization , but the worst thing, after all my explanation about my pain and my looong waiting, they got my Blood,my urine,after 2hours they told me everything was ok, my kidneys worked very well, their apoligize because they forgot to send my urine to the lab. Ok,after other 3hours more, i hear also this, i was exploding, the doctor promised me saying"i Will call you back for the results.meanwhile get another antibiotic and everything Will pass". Ok let's trust in them,they are doctors no?? I finished the antibiotic after 3 days ,again my pain in my kidney came up,strong cystitis Attack and vomit. I have never receved results of my urine. I came back to my gp (in the same hospital) and i went desperated,saying that i feel something wrong in me,they did not even visit me!!!they were looking to the report sent from Emergency,saying everything is good,i told probably it's better to go to some gynecologist ,they told me,"i can't send you to some gynecologist if before i don' t see the x Ray", the x Ray was fixed for the end of march! How can i wait so long with these problems?? I had to ask to write something for my work, i could't either work properly anymore. Do you Know ?? Without knowing what i had,they also answered me"ok i can give you but come on not more than a week, get rest and it Will be fine! I was shoked. Do you Know the end of this Story?? In this week i went back to my country to have good visit there,and with x Ray, they found Stones in my kidneis, a big viral infection, filling me of antibiotic there ,in my tongue were Born also fungos!! This is not professional at all!!! Sucks how they trat the people!! I am in a hospital now in my country, and if i continued to trust them there, i think my problem became much worst!! I Will never go there anymore!! Ohh and by the way the reception sooo rude!!!! And in professional!!!they are also bored to do their job!!

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Responses

Response from Charing Cross Hospital 7 years ago
Charing Cross Hospital
Submitted on 27/02/2017 at 15:10
Published on nhs.uk on 28/02/2017 at 02:35


Imperial College Healthcare NHS Trust is very concerned about your posting on NHS Choices and would like to apologise for your experience in the A&E department at Charing Cross Hospital. Your feedback has been passed on to the management of the service. We would like to be able to look into this matter for you and therefore we would like to encourage you to contact Patient Advice and Liaison Service (PALS) by telephone on 020 3313 0088 or by email: pals@imperial.nhs.uk

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