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"Urgent advice service"

About: Queen Marys Hospital (Sidcup)

I attended the urgent advice service two weeks ago for suspected dehydration. I was 10 weeks pregnant at the time and very unwell with severe sickness, and understably worried being my first pregnancy.

I was seen fairly quickly, was taken to a booth which I was consulted by the dr (whilst clearly hearing the patient next to me) I provided a urine sample, which confirmed that I needed fluids- however I was questioned very abruptly "what else have you got to tell me?" no eye contact or warmness. I was then told that I had come to the wrong place and had to go to a&e. I asked the dr is I could have some written confirmation of my results to show the dr at a&e, I was just told "no- you'll just have to do another sample" note- I was severely dehydrated so providing samples was not easy!!

I then attended a&e where I was treated completely differently- however the dr there was very annoyed that results were not provided to me.

I just feel that there was not a lot of caring going on during a time where I felt very vulnerable and made to feel stupid for goingI will not return.

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Responses

Response from Queen Marys Hospital 7 years ago
Queen Marys Hospital
Submitted on 27/02/2017 at 09:58
Published on nhs.uk on 28/02/2017 at 02:35


Thank you for taking the time to provide us with your feedback.

I am sorry that you did not have a positive experience on your visit to the Urgent Care Centre.

I can assure you that we use all feedback for discussion in our Clinical Team meetings with a view of improving the service we offer. We are very limited in the amount of diagnostic tests that we are able to undertake and if it is something we are unable to do and it is in the patient's best interest we will refer on to A&E.

However, having said that we do expect a level of courtesy and professionalism at all times from our staff at all times and I apologise that you felt you did not receive this.

If I can be of any further assistance please do not hesitate to contact me.

Kind Regards

Sue Hopkins

Senior Operations Manager

Bexley Unscheduled Care

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