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"Spinal fusion surgery"

About: Salford Royal

From arriving at hospital on the morning of my surgery the staff were amazing, professional and comforting. My surgeons did an amazing job and I am so happy that I went ahead with the surgery even though there were many risks. The anaesthetic team were brilliant, as were the staff on the high dependency ward where I stayed for a few days after surgery. Porters and cleaning staff were very caring and friendly and couldn't do enough to help, however I was disappointed with the nursing staff on the ward where I spent the rest of my time. I was in a lot of pain and often my medication was forgotten. When reminded, the nurses often seemed like it was too much effort. When I was first moved to the ward from high dependency I was bed bound and hadn't walked further than two steps with the help of physio's, however there were no nurses to help me get out of bed to the toilet or to even have a wash. Unfortunately family had to stay the first night to help me with this. Often they were frustrated as when they went to the nurses station they found the nurses unhelpful.

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Responses

Response from Salford Royal 7 years ago
Salford Royal
Submitted on 07/03/2017 at 14:17
Published on nhs.uk on 08/03/2017 at 02:35


Thank you for taking the time to highlight the areas of concern that you have experienced - it is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously.

It would be very helpful if you could contact us, to allow us to look into the situation, so that we learn from it and ensure a similar situation does not occur again.

You can contact us via our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Lastly, we are reassured to hear you are pleased with the care you have received from the surgery team, including the porters and cleaning staff - I have passed on your comments to the senior nursing teams in these areas to pass on your feedback.

I hope you are feeling better now and are recovering well.

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