"I was very happy with the service ..."

About: Westmorland General Hospital

What I liked

I was very happy with the service that the consultant gave to me. He wanted to see me again in 6 months time.

What could be improved

I was told that I could not make an appointment, but a letter would be sent to me two weeks before my appointment was due. It did not arrive!. In fact last time the promised reminder letter was not sent either!

I called at the hospital outpatients department to make the appointment, and was told that the waiting list was seven weeks! No point in waiting until two weeks before the appointment is due when the waiting list is seven weeks!

My apppontment should have been about 01 October.

I do now have an appointment on 19 November for Orthoptomist, and then followed by the consultant.

I should say that the lady on outpatients reception who made the appointment did not seen to be very familiar with your computer system.

Anything else?

It would be more helpful if the appointment could be made when the consultant states that he wants to see me again

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Responses

Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we regularly review the comments and pass them on to the department concerned.

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