"Initially when I requested for ..."

What I liked

Initially when I requested for an appointment in May, I was told that I would be called back within 48 hours, however no one came back to me for 2 whole weeks despite chasing literally everyday, eventually after 2 weeks I managed to get an appointment after ringing up myself.

The appointment was booked for June 2008, later on I had to cancel & re-book the appointment for July 2008 for family reasons,

When I rang up in July for my confirmation letter they advised me that apparently it was never re-booked in the first place and I have to book another appointment for September 2008 - what a disaster wasting the last couple of months time, they made clerical errors by not re-booking my time and now were telling me to wait another 2 months for a re-sheduled time.

Having no choice I had to accept the september appointment, which I finally attended, upon seeing a doctor at the Rheumatology department I was told to come back for the evening clinic where all doctors from the hospital deal with complex issues such as my treatment once a month in the sports physiotherapy gym, when I attended the evening clinic apparently my name wasn't even listed on the list despite forwarding my referall letter to the rheumatology reception, anyway finally I was lucky enough to be seen very last, a doctor from the foot health department met me, understood my diagnose and agreed to treat me, he explained that his secretary would contact me very soon, however it was over a month but no one contacted me, I kept chasing but no one was helpful enough until I decided to attend to hospital in person and finally got an appointment.

What could be improved

Reduce waiting time on treatment list.

Improve staff communication as it is very lacking.

Appointment system is awfull and needs to be more efficient.

Patient need to be informed and kept upto date.

Staff need to be more friendly and helpful.

Anything else?

Mile End hospital in general is one of the worst hospitals I have ever been to, everything is lacking, staff need to cooperate and communicate well with patients.

Story from NHS Choices

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