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"x-ray"

About: University Hospitals Plymouth NHS Trust

x-ray west, attended this dept last year for a simple knee x-ray, not sure which month,

but was discusted with being left in a draughty corridoor, i left, on returning home i left my opinion on here, when i next saw my doctor, i was asked why i never went to my appointment at derriford?. i had to explain to the doctor what the problem was there and that i did attend on day and time, an appointment was made for me at the local hospital, which i attended, and was really happy with the way the x-ray was performed and how proffessional they was, it seems that alot of the staff and management at derrifford could do with some lessons from these other hospitals on how to deal and treat people, and mainly a lesson on not lying about people not turning up for an appointment when in reality they had done?. this hospital, (derrifford ) seemed to run smoother and more professionally when a lot of the staff was protesting outside the place?,

i really dont think that the staff should use patients as pawns in their greed game, what a shame.

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Responses

Response from University Hospitals Plymouth NHS Trust 5 years ago
University Hospitals Plymouth NHS Trust
Submitted on 05/06/2018 at 20:11
Published on nhs.uk at 21:06


Good afternoon,

I was very sorry to read that you were disappointed with the services provided in X-Ray West. We would never wish for our patients to be left in an uncomfortable environment and always try to ensure we provide the best possible service which we do not appear to have achieved for you in this instance. I would like to assure you that staff within the Imaging service always endeavor to put our patients first and take their experiences very seriously.

We would be very happy to look into these matters further for you however, as the patient opinion website is anonymous please would you be kind enough to email mailto:plh-tr.PALS@nhs.net with some further information so we may investigate your concerns.

Kind Regards

Any problems let me know

Kylie

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