"Trying to make a GP appointment."

I had a serious allergic reaction, face swollen and red almost fainted and vomited. I contacted my GP surgery the following morning at 8am to make an appointment only to be told I had to attend the open surgery that morning or make an apt and the next available one was in two weeks! When I asked why I could not see my GP that afternoon I was informed by the receptionist that they didn't do that anymore as their system had changed about 4 months ago. When I said I was not aware of these changes and had not received any information regarding these changes I was told there is a sign on the surgery wall! Not much use when fortunately I am not a regular attendant. I am extremely disappointed by this change, the lack of information from the Practice regarding this and the rather curt and unhelpful attitude of the receptionist. In the past I could not fault anything.