"I went to the walk-in centre on ..."

About: Charing Cross Hospital

What I liked

I went to the walk-in centre on a Sunday lunchtime, at the suggestion of NHS Direct. I am an out-of-town visitor. I had had gastro-intestinal bleeding, and I was frightened.

I needed to be admitted to an A&E bed for examination. Everyone was very helpful and comforting. I was given thorough care (by nurse and doctor), results of tests were explained to me and I was given a copy, all my questions were answered. I particularly praise Dr Refika Mustafa for her treatment of me, and nurse Michael (don't know his other name) for his gentleness and humour.

What could be improved

Nothing

Anything else?

NHS walk-in centre - new and clean and everyone helpful and efficient - but over-loud local radio playing and couldn't there be some art on the walls to cheer waiting people up?

Story from NHS Choices

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