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Worst treatment I have ever had

Story from nhs.uk

"Worst treatment I have ever had"

About: South West London And St George's Mental Health NHS Trust

I would advise anyone needing help with their mental health to do everything they can to avoid using this trust. They do not want to help you, they just want to get you off their lists as quickly as possible. They do not listen or try to make you feel better.

Complaints to PALS actually made my treatment worse.

My mental health has 100% been made worse through trying to seek help from this trust. I thought I was worth helping until I was told otherwise by a member of staff here.

I hope others are able to access better treatment than I have received.

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Responses

Response from Claire Reid, Senior Patient Experience Co-Ordinator, Patient Experience Team, South West London and St George's Mental Health NHS Trust 7 years ago
Claire Reid
Senior Patient Experience Co-Ordinator, Patient Experience Team,
South West London and St George's Mental Health NHS Trust

I have just moved into a new role dealing with our feedback systems and keeping PALS issues.

Submitted on 22/02/2017 at 08:47
Published on Care Opinion at 12:10

Thank you for your posting. I am sorry that you have continued to have bad experiences with the Trust. I can urge you to talk to the Patient Experience Team to make a further complaint to the team for a review, or if this has already been done direct you to the Parliamentary and Health Service Ombudsman. The Ombudsman is independent of government and the NHS. The service is confidential and free. You can contact their helpline on 0345 015 4033, email phso.enquiries@ombudsman.org.uk or fax 0300 051 4000. Further information about the Ombudsman is available at www.ombudsman.org.uk.

You can write to the Ombudsman at:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP

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