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Well done to all involved

Posted By Yet another grateful patient

"Well done to all involved"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

I just want to commend the NHS24 organisation. It is a FANTASTIC set up. To be able to phone at any time and be given the appropriate advice / care is superb. The folk involved are thoroughly professional - it's all just so impressive. We have used this service a few times. Well done to all involved and many many thanks!

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 22/02/2017 at 08:17
Published on Care Opinion at 12:05

picture of Shona Lawrence

Dear Yet Another Grateful Patient

Thank you so much for your positive feedback on the service provided by NHS 24. Your posting on Patient Opinion was a pleasure to receive.

Here at NHS 24 a positive patient/caller experience is what we strive to achieve at all times. Patient safety is our top priority and our staff work tirelessly to ensure that people who are required to use our service receive the most appropriate advice and onward referral, where appropriate.

I will most certainly be sharing your story more widely within NHS 24 so that our staff can see how their hard work and commitment is appreciated.

Should you wish to provide any specific feedback, then I would be delighted to hear from you directly. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

Thank you again for taking the time to get in touch. I do wish you, and your family well.

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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