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Great level of service and care

Posted By Big Sos

"Great level of service and care"

About: University Hospital Ayr / Cardiology

(as the patient),

I would like to thank the staff in the angiogram team at Ayr Hospital for the care and attention that I received. The nursing staff were friendly, supportive and very patient centred. The news I received was personally disappointing but the time taken by staff to explain risks, benefits and my treatment plan to myself and my wife was very reassuring and helpful. The NHS is constantly in the news for the wrong reasons but I wish that some of those who report on such negatives would experience the great level of service and care that I received

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/02/2017 at 11:03
Published on Care Opinion at 16:48

picture of Eunice Goodwin

Dear Big Sos,

I am sorry your news was not what you hoped for, which makes it more special that you took the time to tell us about your care, thank you.

I will be happy to make sure the teams see your kind words. I wish you the best continuing care and best outcome possible.

Eunice

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