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Thank you

Story from nhs.uk

"Thank you"

About: Sunderland Royal Hospital / Accident and emergency

On Thursday 16th Feb, I was visiting the renal unit with my nana for her routine appointment, from parking the car at kayll road entrance and walking down my nana fell over. I had my 2 year old daughter with me and was struggling but 2 doctors who were down near renal came up and helped us down where we got my nana a wheelchair, we completed Nana's appointment and took her straight to adult ED where after being examined she had broken her wrist, I wish i got the names of the first 2 doctors that helped us, everyone from the receptionist at renal, receptionist in ED, triage nurse, doctors in ED, x-ray and physiotherapist, were absolutely fantastic, we returned the next day for an appointment with the fracture clinic and I wasn't sure where this was, the receptionist in the main building was so helpful and guided me to where we needed to be, the visit was topped off with a lovely person in the plaster room.

All in all excellent service from everyone and many thanks to all especially the 2 doctors who came to help.

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Responses

Response from Sunderland Royal Hospital 7 years ago
Sunderland Royal Hospital

Submitted on 23/02/2017 at 07:49
Published on nhs.uk on 24/02/2017 at 02:38

Thank you for your review. We are delighted to hear you feel your nana received such a high level of care - we are very proud of both or Renal and Emergency Department teams. Seeing a loved one experience a fall can be extremely distressing especially when you have a little one with you, so we are relieved that our staff were able to support you also. Your thanks will mean a great deal to both teams, and I've shared your review with our Emergency Department and Renal Managers to make sure it reaches those who cared for your family. We wish your nana a full and speedy recovery, and thank you again for your review.

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