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Need longer hours on a Saturday

Story from nhs.uk

"Need longer hours on a Saturday"

About: Priory Day Hospital

I phoned earlier in the week to book an appointment for Saturday to be told that it was a drop in on that day, I thought fair enough. I arrived at 10:15 not realising that I would be turned away from the clinic because it was too full. The receptionist was very apologetic, which I understand that it is not their fault. However I needed to renew my pill, and I work throughout the week until 6, therefore Saturday is my only available day to come. I think the times on Saturday should be longer, closing at half 1 on a busy day just doesn't work, especially for the people who can't come any other day in the week. I have been coming to this clinic for the past 3 years, I'm sure you used to be able to book time slots for drop in days. I think it's unfair having a drop in session on a Saturday, when a lot of people can't do any other day. I feel like my only option is to use my holidays from work so I can get an appointment, which I didn't want to do.

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Responses

Response from Priory Day Hospital 7 years ago
Priory Day Hospital

Submitted on 21/02/2017 at 09:57
Published on nhs.uk on 22/02/2017 at 02:39

Dear Sir/Madam,

Thank you for taking the time to write your review, we are always keen to receive feedback to help us improve. I am sorry to hear that you were turned away from our clinic on Saturday. I will pass your review to our team within the clinic to ensure we’re doing everything we can to meet the demand on the service.

I hope it will be some reassurance that from March we will be offering both drop in and bookable slots at Shiremoor One to One Centre on a Saturday, however this will be a reduced service with reduced practitioners on a Saturday. We do also operate until 7.30pm every day Monday to Friday to allow people the chance to get to the clinic on an evening. We try to utilise the resources which we have allocated as best we can to meet the demands of the public, offering 30 minutes slots to everyone to ensure that we can give you the highest quality service.

Please accept my apologies once more for the inconvenience.

Best Wishes

Dr Helen McIlveen, Clinical Lead

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