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7 hours A and E

Story from nhs.uk

"7 hours A and E"

About: Queen Elizabeth Hospital / Accident and emergency

Having had extreme pain I rang 111 and was advised to go to A and E after seeing a doctor in acute care we waited in the filthy waiting department for a further 6 hours to see a doctor during which my blood and blood pressure was taken when I finally saw a doctor I may as well have not bothered they said it would probably happen again and nothing would be done unless it became infected and they would inform my GP to request a scan ! I asked if there was anything they advised and was told buscapan ! No pain killers were given.

I went the next day to my own G P who was much more helpful and he gave me pain killers and said they would request a scan I am still waiting !

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Responses

Response from Lewisham and Greenwich NHS Trust 7 years ago
Lewisham and Greenwich NHS Trust

Submitted on 22/02/2017 at 08:31
Published on Care Opinion at 12:09

I am sorry to read your comments about your recent visit to the Emergency department (ED). All of our staff in the ED are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion.

Please be assured that all your concerns you have raised are acknowledged. I will be highlighting the points you raised to the whole team by sharing your experience with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients. If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592. Thank you for taking the time to provide feedback.

Tracey Murphy

Emergency Department Matron

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